Contact Us
This page tells you how to reach US Online Casino Sites, what our team can realistically help with, and where to go instead when your issue needs a casino operator, a state regulator or a support organization. We research and publish reviews of US online casinos — we are not an operator, we hold no player accounts, and we cannot access, credit, freeze or close anyone's casino balance.
Email us
The fastest route is email: [email protected]. One message per topic is easier for us to track than several short follow-ups. We read everything that arrives, and we reply to enquiries that need a reply.
Include whatever applies:
- The casino brand and the page on fpal.org you were reading
- The date the issue happened, in US format (for example 09/27/2026)
- The state you were playing from, since availability and rules differ by state
- What the operator has already told you, in their words
- Amounts in US dollars, and the payment method involved
Please do not send account passwords, full card numbers, Social Security numbers or scans of government ID. We never need them, and no legitimate review site will ask.
What we can help with — and what we can't
| Bring this to us | Bring this to the operator or a regulator |
|---|---|
| A factual error in a review, bonus figure or payout description | A withdrawal that has not arrived, or a pending payout |
| An offer listed here that has changed or expired | Identity verification (KYC) documents that were rejected |
| Questions about how wagering requirements, RTP or volatility work | A bonus that was voided or a balance that was confiscated |
| Feedback on your own experience with a casino we cover | Self-exclusion requests and deposit or loss limits |
| Press, licensing of our content, or commercial enquiries | Source-of-funds checks and account closure |
Anything in the right-hand column has to start with the casino's own customer support, because only they hold the account record. If their complaints procedure is exhausted, escalate to the regulator that licensed the site in your state. Tell us about it too — patterns in reader reports feed directly into how we rate payout reliability.
How our commercial relationships work
Some links on this site are commercial, and US Online Casino Sites may earn a commission when a reader opens an account through one. That arrangement never buys a position, a rating or a favorable sentence. If you believe a review reads like an advert, say so in an email and point to the paragraph — that is exactly the kind of message we want.
Questions about the casinos we rank
Most reader mail concerns the operators listed on our best-payout pages. Below is what we can clarify about the three highest-ranked, including the parts of each offer that generate the most confusion. Ratings shown across the site are our editorial scores, not customer-review averages, and advertised figures are the operator's own claims unless we say otherwise. Figures below were checked on Sep 27, 2026.
Raging Bull — the headline percentage is not the headline number
Raging Bull sits at the top of our list (editorial rating 10.0) largely because of the sheer size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. It is the offer we get asked about most, and the questions are usually the same — how much do I have to deposit to see anything near $10,000, and can I actually withdraw it?
Two things decide that, and both live in the terms rather than the banner: the playthrough attached to the bonus, and any maximum cashout cap. Read the cap first. A large percentage with a low cashout multiple pays less than a modest bonus with none. Also check the maximum bet allowed while a bonus is active — exceeding it is the single most common reason a payout gets voided.
Limitation: a 410% match is, by design, a high-wagering product. If your goal is fast, clean withdrawals rather than a big starting balance, this is not the offer to chase.
Magician Bet — no wagering, smaller ceiling
Magician Bet (9.8) is here for the opposite reason: a 101% no-wagering bonus. No playthrough means bonus winnings behave much more like cash, which is why it appears on a payout-focused list at all. Readers email to ask whether "no wagering" is literal — check whether it applies to the bonus funds themselves or only to winnings from them, and whether a withdrawal cap still applies.
Limitation: the match is modest next to the triple-digit offers around it, and no-wagering deals usually carry tighter minimum deposits or game restrictions to compensate. It rewards a smaller, more deliberate deposit.
Slots of Vegas — a game-specific free-spin element
Slots of Vegas (9.8) advertises 375% plus 50 free spins on Cash Chaser. The spins being tied to one named title matters more than people expect: spin value, the RTP of that specific game, and any separate wagering on spin winnings all shape what reaches your account. If you dislike that title, treat the spins as close to zero value and judge the 375% match on its own.
Limitation: restricted-game bonuses shrink your options while the balance is active, and slots-weighted promotions rarely let table-game play count fully toward playthrough.
The rest of the list
We also cover Uptown Aces (600% for new players), Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 posters plus 40 free SC plus a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins). Note the mixed models there — SC-denominated rewards operate differently from cash-deposit bonuses, and a bonus quoted in BTC is not a dollar offer. Ask us if a listing is unclear and we will explain what the operator states.
Money questions we get asked most
Reading our reviews costs nothing. The money starts at the operator, and these are the areas where reader queries cluster:
- Minimum deposits. Usually well below the amount needed to max out a percentage match. Depositing the minimum on a 500% offer gets you 500% of a small number.
- Paying in. Debit cards are the most widely accepted route for US players; credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. Bank transfers and ACH are common for larger amounts. E-wallets and PayPal availability depend on the operator and on your state — verify on the cashier page rather than assuming.
- Getting paid. Withdrawal method is often restricted to the one you deposited with. Expect a minimum withdrawal amount, a per-day or per-week withdrawal limit, and slower clearing on bank transfers than on e-wallets.
- Timing. Advertised withdrawal times start after approval, not after you click. Verification is the usual delay.
- Fees. Some operators charge on certain methods or on repeat withdrawals inside a period; your own bank may add its own. Check both sides.
- Bonus expiry and cashout limits. Both are dated and capped in the terms. A bonus that expires before you clear the playthrough is worth nothing, regardless of its size.
We cannot chase a payment for you. We can explain what a term means before you accept it.
What's on the sites we cover
If your question is about games rather than accounts, the categories break down like this: slot machines, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a human croupier, which usually carry higher minimum stakes and contribute less toward bonus wagering. Slot outcomes are produced by random number generators; published RTP is a long-run average, not a session forecast, and volatility describes how lumpy the ride is on the way there. Games come from third-party software providers, so the same title can appear at several casinos. Most of these brands run in a mobile browser, and some offer dedicated mobile casino apps — we note what an operator states rather than what we assume.
Beyond casino play
Several operators on our list run other product lines from the same wallet. BetUS, for example, is known for sportsbook betting alongside its casino, and sports wagering has its own odds structures, bonus terms and settlement rules — a casino playthrough requirement rarely counts sports bets the same way. Other brands sit closer to the sweepstakes and social-casino model, where balances are denominated in coins or SC rather than dollars and redemption works under a different set of rules. If you are contacting us about a bonus, tell us which side of the account it landed on; the answer changes.
Legal standing, eligibility and help
You must be at least 21 to use this site and to gamble at most US online casinos, and some states set the age at 18 for certain products. Legal online casino play in the US is regulated state by state — there is no single national license. Federal law shapes payments and interstate activity, but it is your state that decides whether a casino may be authorized to serve you, and operators geolocate accordingly. Accepting customers from a state is not the same as being authorized in it; check the license details an operator publishes and the list maintained by your state's gaming regulator before depositing. We write about offers and terms, not legal advice.
If gambling has stopped being entertainment, the tools are practical and free to use: deposit and loss limits, time-outs, self-exclusion at operator or state level, and blocking software installed on your own devices. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24 hours a day. Our responsible gambling guidance sets out the options in more detail.
Corrections and reader reports
Terms move. A bonus percentage, an expiry window or a withdrawal limit can change without notice, and our pages are only as current as our last check. If you find something out of date, email [email protected] with the page and the detail, and we will verify it against the operator's published terms and update or remove it. Reader reports about slow payouts or rejected verification are logged even when we cannot act on them individually.
For more on who we are and how we assess operators, see our editorial approach. The terms governing use of this site cover permissions, liability and how we handle what you send us. Readers arriving from the UK may instead want our Non GamStop casino coverage, which follows a different regulatory framework entirely.
No pressure either way — if all you want is a straight answer about a clause you don't understand, send the clause. That is a perfectly good reason to write to us.